Sales operations
Sales-team workflows, operational processes and the systems that support day-to-day execution.
Lauren Yoon
Chief Sales Operations Officer
at Luqra
More than 19 years in merchant services and payment card processing, connecting sales operations and the merchant experience with a growing interest in practical AI and knowledge-enabled workflows.
ETA Certified Payments Professional
Explore my professional journeyOperations built
around people.
My career has connected sales teams, payment operations and the merchants they serve.
I’m Lauren Yoon, ETA CPP, Chief Sales Operations Officer at Luqra. I bring more than 19 years of experience in merchant services and payment card processing to work that centers on efficient sales operations and customer experience.
My professional background spans sales operations leadership, relationship management, sales-agent support and training. Across these roles, my work has included underwriting, virtual cards, client success, sales enablement, CRM processes and operational documentation.
My path into leadership began with relationship management and sales training at iPayment, followed by customer service, training and sales-agent support at eMerchantbroker.com and PaymentWorld. These early roles connected the needs of merchants with the people responsible for supporting and selling payment services.
At Total Merchant Services, I served as Manager of Sales Operations from October 2014 to April 2018. I then moved into Director of Sales Operations roles at Impact Merchant Solutions and PayCertify, before joining Luqra. This progression connects frontline support and training with increasingly senior responsibility in sales operations.
At Luqra, this work sits within a payments business whose financial ERP connects lead and sales management, merchant onboarding, payments, underwriting and compliance, reporting and integrations.
I have contributed payments-domain knowledge to Luqra knowledge-base work. Alongside my sales-operations experience, I’m exploring practical AI and emerging technologies that can support knowledge-enabled workflows.
Today, my focus is on workflows and payment solutions that support merchants’ business goals, bringing operational structure to the experience of both sales teams and customers.
Where I focus.
Payment-network context: VisaMastercard
Merchant services
Payment card processing and payment solutions aligned with merchants’ business goals.
Sales enablement
Training, process documentation and sales-agent support across the payments industry.
Client success
Customer experience, relationship management and support throughout the merchant relationship.
Payment operations
A professional background that includes underwriting and virtual-card workflows.
CRM & process
CRM workflows, clear operational documentation and consistent ways of working.
A career
in payments.
From relationship management and agent training to sales operations leadership.
- June 2021–present
Company tenureLuqra
Chief Sales Operations Officer
Current title confirmed on LinkedIn. Company tenure began in June 2021, supported by the June 2026 five-year anniversary post. The promotion date for this title is not specified.
- March 2020
Listed as current in 2021PayCertify
Director of Sales Operations
Director-level sales operations role documented from March 2020. This position was listed as current in the February 2021 résumé; an end date has not been verified.
- April 2018 – March 2020
Impact Merchant Solutions
Director of Sales Operations
A move into director-level sales operations following the management role at Total Merchant Services, with responsibilities spanning reporting, training and business planning.
- October 2014 – April 2018
Total Merchant Services
Manager of Sales Operations
More than three years in sales operations management at Total Merchant Services, following earlier roles in merchant support and sales training. A central chapter in the progression to director-level operations roles. Responsibilities included managing sales projects and working across sales, marketing and product on repeatable programs and launches.
- September 2012 – October 2014
PaymentWorld
Manager of Sales Agent Support / Sales Trainer
A combined management and training role supporting sales agents in the payments industry.
- January – September 2012
eMerchantbroker.com
Support, training & customer service
A documented role spanning customer service and training, building on earlier relationship-management experience.
- January 2008 – January 2011
iPayment
Relationship management / Sales Trainer
Early payments-industry experience connecting relationship management with sales training.
Earlier career titles and dates come from a résumé dated February 2021. Luqra’s current title comes from LinkedIn, reviewed October 2026. Historical dates are retained as documented; unverified transitions are not inferred.
The work
behind the work.
Selected operational capabilities from my professional background. Together, these connect the sales team’s daily work with the merchant’s payment experience.
- Sales operations and workflow coordination
- Sales enablement, agent support and training
- CRM processes and operational documentation
- Client success and merchant relationship management
- Underwriting and payment-processing operations
- Virtual-card workflows and payment solutions
Professional
credentials.
ETA Certified Payments Professional
Electronic Transactions Association
Issued June 2017 · Listed on LinkedIn
Credential listing is sourced from the professional profile; current renewal status has not been independently verified.
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